Terms of service
Last updated October 13, 2026
These terms apply when you use this website, request an estimate or book a cleaning with Nestra Cleaning.
Estimates and pricing
Online estimates are price ranges based on the information you provide. The final price is confirmed with you before booking. If the space differs significantly from what was described (for example size or condition), we will discuss any change with you before continuing. Prices are in Canadian dollars and exclude HST.
Bookings, rescheduling and cancellations
You can reschedule or cancel free of charge up to 48 hours before your clean. Later changes may carry a fee, which we confirm when you book.
Access
You agree to provide safe access to the space at the booked time, with working lights and water. If we cannot access the space, a lockout fee may apply, which we confirm when you book.
Payment
Payment is due once your clean is complete. We confirm payment options when we book your first visit.
Our guarantee
If anything on our agreed checklist was missed, tell us within 24 hours and we will review it with you and arrange a reasonable resolution.
Care, damage and valuables
Our cleaners take care with your home and belongings. Please secure valuables, cash and fragile or sentimental items before your clean. If something is damaged during a clean, tell us within 24 hours and we will work with you to resolve it fairly. We are not responsible for pre-existing damage, normal wear, or items that were not secure.
Cleaners
Services may be performed by independent cleaning professionals engaged by Nestra Cleaning, who follow our checklists and standards.
Photos
With your consent, we may take before-and-after photos of cleaned areas for quality control and marketing. Photos never show people or identifying details, and you can withdraw consent at any time.
Changes
We may update these terms from time to time. The version on this page applies to new bookings.