Frequently asked questions

Choose a service and answer a few questions about your space. Your price range updates as you go. We then confirm the final price, scope and date by text or email before anything is booked.

Ottawa, including Nepean, Barrhaven, Kanata, Orleans, Gloucester, Stittsville and Manotick. We also serve Greely, Riverside South and surrounding areas. Enter your postal code in the estimator to confirm.

Yes. Choose weekly, every 2 weeks, every 3 weeks or monthly. Recurring visits cost less per clean than one-time visits, with the biggest discount on weekly service.

No. Many clients leave a key, lockbox code or concierge instructions. We confirm access details before your first clean.

Yes. Cleaners bring standard supplies and equipment. If you prefer specific products, leave them out and add a note to your booking.

If anything on our agreed checklist was missed, tell us within 24 hours and we will review it with you and arrange a reasonable resolution.

You can reschedule or cancel free of charge up to 48 hours before your clean. Later changes may carry a fee, which we confirm when you book.

Yes. Commercial cleaning is quoted after a short scope review of your space, schedule and access window. Choose "Office or commercial" in the estimator.

Payment is due once your clean is complete. We confirm payment options when we book your first visit.

Of course. Let us know about pets in your notes so the cleaner can plan around them.

No. Estimates are shown before HST, which is added to your final invoice.

We reply within 1 business day during business hours (Mon to Sun, 8:00 am to 8:00 pm).

Use the estimator on this page to see a range for your home. Weekly visits get the largest discount, then biweekly, then monthly. We confirm the final price before your first clean.

If your home has not been professionally cleaned in a while, we usually recommend starting with a deep clean. Recurring visits then keep it at that standard.

We aim to keep the same cleaner on your home whenever schedules allow, so they learn your preferences.

No. Many clients leave a key, lockbox code or concierge instructions. We confirm access details before your first clean.

Tell us how your building handles visitors: concierge sign-in, a fob left with the desk, or a lockbox. We confirm the details before the first visit.

Visitor parking or nearby paid parking. If your building has strict visitor rules, mention them in your notes.

Yes. Choose a deep clean or move-out clean in the estimator for an empty or pre-listing unit.

Yes. Cleaners bring standard supplies and equipment. If you prefer specific products, leave them out and add a note to your booking.

A regular clean maintains surfaces that are already in good shape. A deep clean removes buildup and adds detail work: baseboards, door frames, grout, sills, tracks and vents.

Most homes benefit from one or two a year, or once before starting recurring service.

Baseboards are included in every deep clean. Inside the oven, fridge and cabinets can be added in the estimator.

If anything on our agreed checklist was missed, tell us within 24 hours and we will review it with you and arrange a reasonable resolution.

Yes, for the best result. Furniture and boxes block the areas a move-out clean is meant to reach.

Most buildings ask residents to book the elevator or loading area. Share your building rules in your notes and we will plan the visit around them.

Often, yes. Book the clean for after the movers leave and we confirm timing when you book.

If anything on our agreed checklist was missed, tell us within 24 hours and we will review it with you and arrange a reasonable resolution.

Yes. Tell us your usual check-out and check-in times and we will schedule turnovers inside that window.

We change and stage your linens on site. Off-site laundry is not included.

Yes. Mention how many units and turnovers per month in your notes and we will follow up with a tailored rate.

Every project leaves different amounts of dust and residue. We review your details (and photos if you can share them) before confirming a price.

After all trades are finished, including painting and fixture installation. Dust from any remaining work would undo the clean.

No. Debris and leftover materials should be removed by your contractor before we arrive.

Commercial spaces vary too much for an online range. Share your square footage, frequency and access window and we follow up with a tailored quote.

Yes. Evening and weekend schedules are common. Tell us your preferred window when you request a quote.

For most spaces, a short walkthrough or a few photos helps us quote accurately and plan the routine.